Incident Management
When something goes wrong, WatchCron's incident system helps you track the issue from detection to resolution.
Track incidents from detection to resolution with status updates and team visibility.
Incident lifecycle
| Status | Meaning |
|---|---|
| Investigating | Issue detected, team is looking into it |
| Identified | Root cause found, working on a fix |
| Monitoring | Fix deployed, watching for recurrence |
| Resolved | Issue fixed and confirmed stable |
Creating incidents
Incidents can be created manually from the dashboard or triggered automatically when a monitor goes down. Each incident supports multiple status updates, so your team and status page subscribers stay informed as the situation develops.
Alert acknowledgement
When you receive an alert email, you can acknowledge it directly from the email without logging in. This marks the alert as "seen" and prevents repeat notifications for the same issue.